ILM Level 5 NVQ Diploma in Management and Leadership Course in The Hague (2024)

ILM Level 5 NVQ Diploma in Management and Leadership Course Outline

Module 1: Understand the Principles of Strategic Planning 8623-500

• Strategic Planning Model
• Advantages and Disadvantages of the Main Analytical Methods
• Business Analysis Techniques Used in Strategic Plans
• Approaches to Business Strategy

Module 2: Be Able to Analyse the Factors Affecting the Development of Strategic Plans

• PESTLE Analysis in Strategic Management
• PESTEL and Financial Analysis
• Political-Legal and Social Environment
• Factors Influencing Changes in Strategic Management
• Tools and Techniques to Apply Strategic Analysis and Planning

Module 3: Be Able to Make a Contribution to a Strategic Plan

• Relationship Between Strategy Formulation and Strategic Planning
• Difference Between Strategy Formulation and Strategy Implementation
• Factors to Successful Strategic Planning
• How to Evaluate Corporate Strategy?

Module 4: Understand Techniques and Tools that Support the Design of Business Processes

• Principles of Business Process Re-Engineering
• Workflow Pattern
• Workflow Patterns for Business Process Modeling
• Usability Testing
• Business Process Modeling Tools
• How to Analyse and Evaluate Business Processes?

Module 5: Be Able to Develop Business Processes

• Scope for Business Process Improvement and Constraints
• Generate Better Ideas for Your Business
• Business Process Modelling Techniques
• Feasibility Study
• Areas of a Project Feasibility Study
• Managing Tensions Between New and Existing Business Models

Module 6: Be Able to Evaluate the Effectiveness of Business Processes

• Business Process Analysis Techniques
• Improving Business Processes
• Business Cases, Benefits, Costs, and Impact
• Cost-Benefit Analysis
• Evidence-Based Practice for Effective Decision-Making

Module 7: Understand the Management and Evaluation of Change

• Characteristics of Change Management Models
• Stakeholder Analysis
• Stakeholder Mapping
• How to Map Stakeholders?
• Change Management for Business Continuity
• Crisis Management and Business Continuity Planning
• Business Continuity and Crisis Management

Module 8: Be Able to Plan for Strategic Change

• Scope Change Management
• How to Deal with Last-Minute Scope Changes?
• Internal and External Environments of Business
• Internal and External Environmental Factors Affect Business
• Ethics and Organisational Change Management
• Organisational Change Management Strategies

Module 9: Be Able to Manage Strategic Change

• Resource Allocation
• Resource Allocation Tips for Projects
• Steps to Effective Organisational Change Management
• Managing Organisational Change
• Implement a New Strategy Without Disrupting Your Organisation
• Ways to Proactively Manage Stakeholders
• Strategies for Dealing with Difficult Stakeholders

Module 10: Be Able to Evaluate Strategic Change

• Measure Change Management Effectiveness
• Step to Evaluating Change
• Change Management Tools
• Evidence-Based Practice for Effective Decision-Making

Module 11: Principles Supporting Leadership and Management

• Leadership Theories Apply in the Workplace
• Role of Cultural Self-Awareness in Global Leadership
• Cultural Differences Affect Leadership Styles
• Organisational Structure
• Role of Stakeholder Engagement
• Assessment of Organisational Culture Types, Leadership Styles

Module 12: Be Able to Engage and Inspire Stakeholders and Colleagues

• Organisational Commitment
• Tips on Communicating Your Vision and Values
• Identifying and Analysing Stakeholders and Their Interests
• Manage Stakeholder Expectations
• Maintaining Strong Employee Morale During Difficult Times

Module 13: Be Able to Deliver Results

• Resource Management Best Practices
• Resource Management Challenges
• Steps for Delegation Plan into Action
• How to Delegate Tasks Effectively?
• Ways to Empower Your Team to Make Decisions

Module 14: Understand the Principles Underpinning Equality, Diversity and Inclusion in the Workforce

• Equality Diversity and Inclusion in the Workplace
• Promote Diversity, Equity, and Inclusion in the Workplace
• Equal Opportunities and Managing Diversity Approaches
• Ethical Conflicts in the Workplace
• Resolving Ethical Conflicts in the Workplace
• Business Case for Diversity in the Workplace

Module 15: Evaluate Organisational Strategies, Policies and Practices Which Address Equality, Diversity and Inclusion

• Diversity and Inclusion Efforts that Really Work
• Benchmarking Equality and Diversity in the Workplace
• Functional Areas of Human Resources Management
• Human Resource Best Practices

Module 16: Be Able to Promote Equality, Diversity and Inclusion Policies and Practices

• Communications Improve Diversity and Equality
• Challenge Discrimination at Work

Module 17: Understand the Development of New or Improved Products or Services

• Product Life Cycle
• Stages of the Product Life Cycle
• Types of Market Segmentation
• Requirements for Effective Segmentation
• Benefits of Market Segmentation

Module 18: Be Able to Establish the Need for New or Improved Products and Services

• Developing New Products and Services
• Generating and Screening Ideas for New Products
• Customer Perception
• Ways to Find Out What Your Competitors are Doing
• Impact of Culture on Consumer Buying Behaviour

Module 19: Be Able to Manage the Development of New or Improved Products and Services

• Set Strategic Planning Goals
• Ways to Implement a Strategic Plan
• Costs of New Product Development
• Market Viability and Conduct Product Research
• Measuring Product Success

Module 20: Understand the Strategic Management of Marketing Activities

• Strategic Concept of Marketing
• Marketing Plans and Strategies
• Role of Strategic Marketing in an Organisation
• Basic Principles of Marketing
• Marketing and its Relationship with Other Business Functions
• How to Evaluate Marketing Strategies?

Module 21: Be Able to Evaluate a Market

• Strategy Evaluation
• Evaluating Strategic Options Using SAF Strategy Model
• Understand Your Competitors
• Perform a Product Feature Analysis
• Evaluate Your Product’s Existing Features

Module 22: Be Able to Develop a Marketing and Marketing Communications Strategy and Plan

• An Integrated Marketing Communications Framework
• Importance of Integrated Marketing Communication
• Evaluation of Marketing Communications
• Organisational Culture
• Reach Your Target Customer

Module 23: Be Able to Manage Strategic Marketing Activities

• Product Pricing Strategies
• Product Mix Pricing Strategies
• Price Adjustment Strategies
• Structure an Effective Marketing Plan
• Adaptation Marketing Strategy

Module 24: Understand Working Relationships with Stakeholders

• Analyse Stakeholder Mapping Technique
• Influencing Skills and Techniques Enhance the Relationship with Stakeholders
• Expectation Management and Conflict Resolution Techniques Applied to Stakeholder Management
• Advantages and Limitations of Stakeholder Consultation
• Risks and Potential Consequences of Inadequate Stakeholder Consultation

Module 25: Be Able to Determine the Scope for Collaboration with Stakeholders

• Stakeholder Relationships
• How to Build Good Relationships with Project Stakeholders?
• Role of a Stakeholder
• Responsibilities of Stakeholders
• Benefit of Stakeholder Collaboration
• Advantages and Disadvantages of Stakeholders

Module 26: Be Able to Develop Productive Working Relationships with Stakeholders

• Creating Mutual Respect in Workplace Environment
• Ways to Develop a Culture of Respect and Trust
• Stakeholder Engagement and Consultation

Module 27: Be Able to Evaluate Relationships with Stakeholders

• Stakeholder Monitoring Tools
• Tactics to Maintain Positive Stakeholder Relationships
• Impact on Stakeholders of Changing Business Objectives
• Manage Change in an Organisation by Building Relationships

Module 28: Understand the Principles of Effective Networking

• Networking Skills
• Interpersonal Networking Skills Make Leaders More Effective
• Ways to Boost Networking Skills
• Tips for Building Professional Network
• Role of Communication in Conflict Management
• Role of Internet in Business

Module 29: Be Able to Identify Professional Networks for Development

• How Leaders Create and Use Networks?
• Benefits of Professional Networking
• Ways to Maintain Professional Network
• Networking Benefits Your Organisation

Module 30: Be Able to Maintain Professional Networks

• Networking for Mutual Benefit
• Professional Networking Improve Career Progression
• Confidentiality and Information
• Managing Data Confidentiality
• Introducing Yourself at a Networking Event

Module 31: Understand the Management of Customer Service Operations

• Resource Allocation
• Methods to Monitor and Control Customer Service
• Evaluating Customer Service Performance
• Strategies for Delivering a Seamless Customer Experience
• Identifying and Evaluating Sources of Consumer Information
• Analyse Customer Behaviour

Module 32: Be Able to Plan Customer Service Operations

• Customer Expectations
• Ways to Meet Customer Expectations
• Steps to Creating a Customer Service Strategy
• Contingency Planning as a Necessity
• Key Performance Indicators

Module 33: Be Able to Manage Customer Service Operations

• Allocate Resources When Everything is 'Priority 1
• How to Be More Productive with Limited Resources?
• Ways to Keep Your Customers Informed
• Positive Work Relationships Improve Employee Wellness
• Developing Mission, Vision, and Values

Module 34: Be Able to Measure Customer Service Performance

• Collecting Data
• Performance Evaluation Systems
• Customer Behaviour Analysis
• Monitoring Consumer Behaviour
• Benefits of Benchmarking
• Steps of the Benchmarking Process
• Ways to Improve Customer Service and Increase Sales Performance

Who should attend thisILMLevel 5 NVQ Diploma in Management and Leadership Course?

This Level 5 NVQ Diploma in Management and Leadership Course is ideal for experienced managers aiming to enhance their leadership skills, aspiring leaders preparing for senior roles, and professionals seeking to formalise their management expertise with a recognised qualification. The professionals who can benefit from attending this course include:

• Team Leaders
• Middle Managers
• Department Heads
• Project Managers
• Operations Managers
• Supervisors
• Business Development Managers
• Senior Executives

Prerequisites of theILMLevel 5 NVQ Diploma in Management and Leadership Course

There are no formal prerequisites to attend this ILM Level 5 NVQ Diploma in Management and Leadership Course.

ILMLevel 5 NVQ Diploma in Management and Leadership Course Overview

The Level 5 NVQ Diploma in Management and Leadership provides an in-depth understanding of the skills and knowledge required to manage and lead teams effectively in today’s dynamic business environment. As organisations strive to enhance productivity and adapt to change, strong management and leadership are critical to achieving success and fostering a positive workplace culture.

Mastering management and leadership are essential for professionals aiming to advance their careers and make a significant impact within their organisations. This qualification is particularly important for Middle Managers, Team Leaders, and aspiring senior managers who wish to refine their strategic thinking, decision-making abilities, and leadership skills.

This 4-days training by The Knowledge Academy is designed to equip delegates with practical insights and tools to excel in their roles. Through interactive sessions and expert-led discussions, delegates will explore key aspects of management and leadership, enabling them to apply best practices and drive organisational success.

Course Objectives

• To develop a strategic understanding of management and leadership principles
• To enhance decision-making and problem-solving abilities in a managerial context
• To learn effective team leadership and motivation techniques
• To understand how to manage change and drive continuous improvement
• To apply best practices in resource management and operational planning
• To cultivate communication and interpersonal skills are essential for leadership

Upon completion of Level 5 NVQ Diploma in Management and Leadership Course, delegates will gain the skills and confidence to lead teams more effectively and contribute to their organisation's strategic objectives. They will be better prepared to handle complex managerial challenges and drive meaningful change within their workplace.