Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.
User profile for user: mahfuzani
mahfuzani Author
User level: Level1 29 points
Hello my iPhone 13 Pro Max suddenly turn into green screen when i replayed instagram DM. My iPhone still on but I can’t use my iPhone because the screen green. Do you know what happen? And how to fix it?
[Re-Titled by Moderator]
iPhone 13 Pro Max
Posted on Apr 21, 2023 5:17 AM
Question marked as Top-ranking reply
User profile for user: Naveen Navik
Naveen Navik
User level: Level1 34 points
Posted on Mar 13, 2024 1:43 AM
Yes,Apple is replacing the screen for Green Screen issue free of cost with or without warranty if only your device internal condition is free from any accidental damages.I had 13 pro max and the screen is replaced free of cost in without warranty.
View in context
Similar questions
- Green screenHow do I fix my iPhone it was working perfect then the screen went green and haven’t been able to get it to go back 24723
- green screen Why is my iPhone 14+ is green screen and you cannot touch it or turn it off. How can I do it? How can I fix it? 14061
- The screen on my iPhone 13 is green and scrolling on its ownThe screen on my iphone 13 is green and is scrolling on its own. I've tried doing a hard reset and my phone keeps having a green screen that is scrolling. [Re-Titled by Moderator] 7641
70 replies
Loading page content
Page content loaded
Question marked as Top-ranking reply
User profile for user: Naveen Navik
Naveen Navik
User level: Level1 34 points
Mar 13, 2024 1:43 AM in response to mahfuzani
Yes,Apple is replacing the screen for Green Screen issue free of cost with or without warranty if only your device internal condition is free from any accidental damages.I had 13 pro max and the screen is replaced free of cost in without warranty.
Link
User profile for user: Noname13pro
Noname13pro
User level: Level1 20 points
Sep 6, 2023 7:23 AM in response to mahfuzani
If the green screen is manufactured failure then apple should give compensation to those who are facing such problem.. (13 pro user)...its so much expensive to repair or to change display.. So Apple company, if your are viewing these replies then compensate to those user who are facing green screen problems and can't afford to repair.. Or make a fix in next update..
Link
User profile for user: maqsood787
maqsood787
User level: Level1 32 points
Mar 13, 2024 1:53 AM in response to maqsood787
Apple replaced my screen for free. They are replacing screens for the green screen issue even if the device is out of warranty. Am happy !!!!!!!!!!!
Link
User profile for user: Etzt
Etzt
User level: Level1 8 points
Mar 11, 2024 6:31 PM in response to mahfuzani
I also have just had the same issue: sudden green screen (full). This is not user fault and apple should give compensation to those who are facing such problem for 13 pro users like me.
Link
User profile for user: CashMarley
CashMarley
User level: Level1 10 points
Jan 6, 2024 8:48 AM in response to mahfuzani
It’s really sad that this issue mostly affects 13 series the most, this happened to me last year December 24 2023, of course I didn’t do anything to the phone as I use phone with care and very neat.
I was browsing with my 13 pro max when my phone suddenly glitched yellow and later turned green.
I didn’t prepare for any of this and at that time I have no money in hand I had to wait for two weeks to get my phone done. It was really frustrating as I didn’t have another phone to browse with, I was bored and ****** as ****.
Again is so sad that we have to buy a phone of that amount and the phone couldn’t even last 2 years.
Apple this is very sad, I just don’t know why y’all put bug and stuff in updates and when we update, our screen goes colored 🤦🏽♂️ its not by force to buy a 14 PM or 15 PM because I feel good using my 13 PM. Apple please stop damaging our screen money is not easy here in Africa! I know you can do better Apple.!
Link
User profile for user: sameena1909
sameena1909
User level: Level1 14 points
Aug 11, 2023 12:19 AM in response to fajar149
I faced similar issue and on visiting apple they asked me to replace the display in 30000 INR while its a manufacturer error.
Apple please consider this green screen issue to be one of your service program since the screen replacement cost is so expensive.
Link
User profile for user: dwaipayan240
dwaipayan240
User level: Level1 24 points
Mar 7, 2024 10:39 AM in response to mahfuzani
Deeply disappointed with Apple. This is not how you should conduct business. Completely unethical and unprofessional. I have spent a huge sum of money in purchasing iphone 13 pro max in my country and without any fault of mine the display got ruined because of the software update. Please provide free replacement as the display cost is also huge
Link
User profile for user: WoeB_Gone
WoeB_Gone
User level: Level1 18 points
May 24, 2023 6:44 AM in response to mahfuzani
I just received the diagnostic result from the authorized service center for my iPhone 13 Pro Max. No found signs of liquid spillage or physical damage. It just showed that I have a faulty lcd that went out on its own after 15 months of regular, non-heavy gaming usage when they tested using another lcd. If this is not a concern for Apple that their hardware won't even last a year and a half, it will most likely be my last Apple product.
Total cost of repair: 457.91USD
Brand new 13 Pro Max 256GB: 1382.74USD
Lasted for: 15 months
Link
User profile for user: maqsood787
maqsood787
User level: Level1 32 points
Mar 27, 2024 3:35 AM in response to dwaipayan240
Just submit, it to the official Apple center and tell them that, this happened all of a sudden after a particular update, they will send the device to the main Apple center, but they will charge 2.5INR amount for a device that's not refundable.
Eventually, my device came in after 5 days with a replaced display, unfortunately, your data won't be backed please backup your device from iTunes if you can.
Link
User profile for user: vlri
vlri
User level: Level1 36 points
Apr 28, 2023 10:52 PM in response to fajar149
I also have the same issue. Paid for a diagnostic at the Apple service center, no physical damage at all. They are still asking me to pay about 500 US dollars for screen replacement. My phone is 1 year and 1 month old. This issue is so common, I'm very surprised that they don't have the "service program" for this.
Link
User profile for user: shanthipriya228
shanthipriya228
User level: Level1 8 points
Jan 7, 2024 4:45 AM in response to mahfuzani
My friend got this repaired at 15k and not replaced.
I researched thru YouTube and Google to know what they could have repaired in it and realised it is unfair for Apple to charge INR 30k + and proposing screen replacement and on the 3p service too for charging 15k to fix a jumper from x node to y node under the screen
Unsure why would someone charge so high for this small fix
If this was a business tactic to force people to buy new phones/screens then kudos to Apple for mastering it
Link
User profile for user: CashMarley
CashMarley
User level: Level1 10 points
Jan 6, 2024 8:53 AM in response to mahfuzani
It's really sad that this issue mostly affects 13 series the most, this happened to me last year December 24 2023, of course I didn't do anything to the phone as l use phone with care and very neat.
I was browsing with my 13 pro max when my phone suddenly glitched yellow and later turned green.
I didn't prepare for any of this and at that time I have no money in hand I had to wait for two weeks to get my phone done. It was really frustrating as I didn't have another phone to browse with, I was bored and ****** as ****
Again is so sad that we have to buy a phone of that amount and the phone couldn't even last 2 years.
Apple this is very sad, I just don't know why y'all put bug and stuff in updates and when we update, our screen goes colored its not by force to buy a 14 PM or 15 PM because I feel good using my 13 PM. Apple please stop damaging our screen money is not easy here in Africa! I know you can do better Apple.!
Link
User profile for user: lobsterghost1
lobsterghost1
User level: Level10 144,404 points
Mar 11, 2024 6:35 PM in response to Etzt
Etzt wrote:
I also have just had the same issue: sudden green screen (full). This is not user fault and apple should give compensation to those who are facing such problem for 13 pro users like me.
Schedule an appointment at your Apple Store Genius Bar for evaluation and options. You aren't addressing Apple here. This is a user to user only forum. I wouldn't hold your breath expecting compensation from Apple, if I were you.
Link
User profile for user: fajar149
fajar149
User level: Level1 9 points
Apr 27, 2023 3:57 PM in response to Kurtosis12
I got bunch of informations that green screen problem on 13 series is suddenly happened especially when they have updated to ios 16. Apple please consider this green screen issue to be one of your service program since the screen replacement cost is so expensive.
Link
User profile for user: Kurtosis12
Kurtosis12
User level: Level9 64,804 points
Apr 21, 2023 10:36 AM in response to mahfuzani
Try a forced restart.
• Press and quickly release the volume up button
• Press and quickly release the volume down button
• Press and hold the side button.
• When the Apple logo appears, release the button.
Force restart iPhone - Apple Support (IN)
If that doesn't fix it -
Make an appointment at the Genius Bar to have it diagnosed.
Genius Bar Reservation and Apple Support Options - Apple
Link
How can I fix the Green Screen on my iPhone 13 Pro Max?
